RETURNS AND WARRANTIES
Complete Game Pro Shop wants our customers to be completely satisfied with their purchases. If you have any issues with your baseball or fastpitch softball equipment purchases, contact us and we will do everything we can to ensure your satisfaction.
If for any reason you are not satisfied with your purchase, you may return an item covered by our Standard Return Policy within 90 days from the original date of purchase. Items that are returned within 30 days of purchase, will not incur a restocking fee. Items that are being returned must be in new and unused condition. Please make sure the items you wish to return meet these criteria prior to proceeding. For standard returns after 30 days, you will be responsible for a 10% restocking fee. Other restrictions may apply.
Items Not Eligible for Return: Although we have a very flexible return policy on most of the items we sell, there are some exceptions. The following items may not be returned under any circumstances:
- Unwrapped Bats - DO NOT take the plastic wrapper off of your new bat until you are certain it is the correct weight or size. Once the plastic wrapper has been removed, the bat cannot be returned to Complete Game Pro Shop.
- Special Orders, Custom Orders, or Team Orders
- Customized Products - includes jerseys with personalization
- Blemished Products
In general, defective equipment that is under warranty should be returned directly to the manufacturer.
Baseball & Softball Bats
Defective baseball and softball bats are covered by a manufacturer's warranty. The warranties all vary, but you can check the warranties from each manufacturer listed below. Defective bats must be returned directly to the manufacturer. Manufacturers will require your original receipt for all warranty returns. If you need a copy of your receipt, we can email it to you, just contact us and we'll be happy to send it to you.
Manufacturer Bat Returns: